• Warranty service1 votes
  • Quality of hardware in cabinetry1 votes
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  • Apr 09
  • Furniture and Decor
  • Cocoa, Florida
  • Kitchen Cabinets
  • 62
  • REVIEW RATING 5/5

KITCHEN CABINET ORDER $13,983.00 I first chose HD for our kitchen cabinet remodel project because of the convenience and competitive pricing they provided on what appeared to be quality cabinets. We shortly later found out that the lower prices meant poor customer service and poor quality cabinets. I met with the kitchen Designer Beth and planned our cabinet layout using Kraftmaid cabinets. Beth... Read more

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  • Apr 02
  • Building Products
  • Columbus, Michigan
  • Cocoa Glaze Cabinets
  • 103
  • REVIEW RATING 4/5

We ordered our cabinets in early February 2015. The 5th to be exact. We ordered our island cabinets in Saddle Finish (Maple) I am happy with them. We ordered our wall cabinets in Dove White with Cocoa Glaze. Kraftmaid shipped them without being glazed. We were promised we would have a Kraftmaid rep. do the glazing on site so there would be no need to return them. Now they are installed and it is... Read more

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  • Mar 03
  • Furniture and Decor
  • Cabinets
  • 177
  • REVIEW RATING 4/5

My cabinets have the appearance of being seconds. I brought them from Home Depot, they are Bisque color. When they arrived dirt, dust and fingerprints had been sealed under the top coat and were clearly visible. They were replaced with mismatched pieces also embedded with dirt, dust and fingerprints. I lost count of the exchange of pieces for more damaged and dirty pieces. The screw on one... Read more

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  • Feb 14
  • Furniture and Decor
  • Cabinets
  • 118
  • REVIEW RATING 4/5

the top shelf of the lazy susan fell to the bottom, and trim on front of both shelves came loose. This was due to fact that staples used to fasten trim were too short. I was able to repair both of these problems but feel that the top shelf needs more support than just (1) set screw. Staples used to staple trim on front of shelves need to be longer to hold trim on. I am sure you will take ... Read more

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  • Feb 13
  • Furniture and Decor
  • Vero Beach, Florida
  • Kitchen Cabinets
  • 1
  • 1
  • 323
  • REVIEW RATING 5/5

We made the decision to remodel our kitchen with a new color introduced by Kraftmaid in April 2014-chai. We ordered them in late August 2014, cabinets delivered in late Sept. Our contractor began installing them and after a day we noticed that some of the doors and end pieces were a different color. At that point I had my contractor stop and we contacted our supplier. The rep was going to be in... Read more

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  • Oct 31, 2014
  • Furniture and Decor
  • Atlanta, Georgia
  • Cabinets
  • 419
  • REVIEW RATING 4/5

Cabinets have stood up ok for the past seventeen years, but the hardware, particularly the plastic tabs that hold up the shelving began failing after a few years. Tabs broke and shelves crashed down under very little weight. Even a slight bump from an item in the cabinet could break a tab and cause the shelf to fall. These tabs are not under warranty so we paid a company to come out and replace... Read more

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  • Sep 14, 2014
  • Furniture and Decor
  • Carlsbad, California
  • Kitchen Cabinets
  • 598
  • REVIEW RATING 5/5

I purchased Kraftmaid cabinets in a bisque glaze for my kitchen remodel in 2003. The finish was done so poorly that the rep had all drawer and door fronts reordered. The 2nd batch was the same as the first so he reoredered them a second time. That batch was no different. So after 6 months of this they sent them to a furniture refinisher but had me sign that I wouldn't ever complain again. BIG... Read more

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  • Jul 19, 2014
  • Furniture and Decor
  • Riverview, Florida
  • Faulty Closet Shelves
  • 1
  • 1
  • 668
  • REVIEW RATING 5/5

We recently had a new kitchen installed by Lowes and purchased KraftMaid cabinetry. There have been some cosmetic issues with doors but are being taken of (we hope - still waiting for replacements). Problem is with the pantry closet shelves. They are held in place only by these clear plastic clips. Once installed I starting refilling my pantry. I added two cake mix boxes, 1 bottle of olive oil, 2... Read more

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  • Jul 19, 2014
  • Furniture and Decor
  • Low Quality Cabinets
  • 684
  • REVIEW RATING 5/5

We purchased $10K worth of Kraftmaid cabinets from our local Lowes 1.5 years ago. We have had nothing but issues with these cabinets and the customer service. Our initial shipment arrived with the base corner cabinet packaged with loose hardware -- screws, washers, etc. that had completely ruined our ordered painted finish. We called Kraftmaid and were told that is why they included a paint... Read more

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  • Jun 30, 2014
  • Furniture and Decor
  • Ashburn, Virginia
  • Kitchen Cabinets
  • 319
  • REVIEW RATING 4/5

I will never buy Kraftmaid again......when I had an issue with some shelves I learned how much the company cares about it's customers and the answer to that is none. They would not/could not deal directly with me and so when I went through home depot, I had 100 problems beginning with the fact that Kraftmaid delivered the wrong parts for my cabinet. Still have not gotten this resolved and it has... Read more

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