Submit ›
  • Customers like
    • Warranty service1
  • Customers don't like
    • Product does not match specification1
    • Quality of hardware in cabinetry1

  • 2 days ago
  • Furniture and Decor
  • Pennsylvania, United States
  • 8
  • REVIEW RATING 3/5

We paid to upgrade cabinetry to all plywood construction. Wall cabinets arrived with mdf back panels. When we called Kraftmade customer service they told us that this is how they make them and that they are allowed to use MDF as a layer in the plywood. MDF with microscopic layers of veneer on one side and paper on the other side is not plywood. Be warned you will get MDF when you pay for plywood... Read more

Was this review helpful? 0 0

  • Jul 23
  • Building Products
  • Brazoria, Texas
  • Kraftmaid Cabinets
  • 187
  • REVIEW RATING 4/5

Spent over $11,000.00 on cabinets from Lowes. What we received had many finish defects and one base cabinet was seriously bowed on the side. Contacted Lowes to complain and Larry from KraftMaid and Janet of Lowes Lake Jackson store came to inspect the cabinets. They shrugged off the flaws and said they were normal. According to them these cabinets are just fine. Janet said that she had seen... Read more

Was this review helpful? 1 0

  • Jun 29
  • Furniture and Decor
  • Kitchen Cabinets
  • 201
  • REVIEW RATING 4/5

My kitchen was done less than 5 years ago. I have 16 cupboard doors with 2 utility drawers and 2 units of drawers for a total of 9 drawers. In the first year alone 3 doors had to be replaced. Second year 4 more were replaced. In total 11 doors had to be replaced, some were the same doors being replaced twice. Currently 3 more need to be replaced. Customer service is a joke. Having to go through... Read more

Was this review helpful? 1 0

Ordered cabinets 6 months ago doors came in defective and we still have not received new doors. Sal @ Kraftmaid offered 15% for our 6months of inconvenience. We are disputing the quality of goods and services received and are filing suit against Kraftmaid and home depot! Add comment

  • May 27
  • Furniture and Decor
  • New York, New York
  • Kitchen Cabinets
  • 154
  • REVIEW RATING 4/5

I have over $14,000 Kraftmaid cabinets in my kitchen. I went to reorder more to match because I am remodeling my kitchen. Kraftmaid discontinued the glaze I used and is unwilling to do a color match. They can do it for a door or two but not for a cabinet. They are suggesting I order unfinished unwarranteed cabinets and find a paint to match. The cabinets are glaze finished so there is not a paint... Read more

Was this review helpful? 1 0

  • May 18
  • Furniture and Decor
  • Baltimore, Maryland
  • Cabinets
  • 1
  • 1
  • 176
  • REVIEW RATING 5/5
KraftMaid Cabinetry - So many diffrent issues...
1 of 2

we had cabinets delivered damaged, broken and the customer service sucks. we have to delay our job three times now before of the damages to these cabinets. i would never recommend or use this brand again. they talk a good game but when is time to get the job done they suck. these are just two of the problems we had to deal with. and we are still waiting for the correction of these issues. we... Read more

Was this review helpful? 1 0

  • May 07
  • Building Products
  • Warren, Ohio
  • Cherry Cabinets
  • 198
  • REVIEW RATING 4/5

We ordered cabinets trough Home Depot in the fall of 2014. after they were installed I noticed the poor quality of the finish. There was dust and Fish-eyes in the finish of all of the top door panels. We called Home Depot and the KM REP came out and agreed that they were bad. We requested that the doors be inspected before shipping. We were told it would take 6 weeks. 10 weeks later (after the... Read more

Was this review helpful? 0 0

  • Apr 28
  • Furniture and Decor
  • Mission Viejo, California
  • Kitchen Cabinets
  • 182
  • REVIEW RATING 5/5

Bought from and installed by Home Depot (who doesn't stand behind their services either). After 6 years the cabinet frame literally started to fall apart and come off the wall. Said I overloaded it when all I had were the three shelves that came with the cabinet which were stocked with drinking glasses. They also said that the cabinet should have been anchored to a soffit or another cabinet... Read more

Was this review helpful? 2 0

  • Apr 09
  • Furniture and Decor
  • Cocoa, Florida
  • Kitchen Cabinets
  • 331
  • REVIEW RATING 5/5

KITCHEN CABINET ORDER $13,983.00 I first chose HD for our kitchen cabinet remodel project because of the convenience and competitive pricing they provided on what appeared to be quality cabinets. We shortly later found out that the lower prices meant poor customer service and poor quality cabinets. I met with the kitchen Designer Beth and planned our cabinet layout using Kraftmaid cabinets. Beth... Read more

Was this review helpful? 3 0

  • Apr 02
  • Building Products
  • Columbus, Michigan
  • Cocoa Glaze Cabinets
  • 288
  • REVIEW RATING 4/5

We ordered our cabinets in early February 2015. The 5th to be exact. We ordered our island cabinets in Saddle Finish (Maple) I am happy with them. We ordered our wall cabinets in Dove White with Cocoa Glaze. Kraftmaid shipped them without being glazed. We were promised we would have a Kraftmaid rep. do the glazing on site so there would be no need to return them. Now they are installed and it is... Read more

Was this review helpful? 0 0
Did not find what you were looking for?
×

You are about to contact PissedConsumer.com

Review submitted through "Contact Us" will not get published on the site or forwarded to KraftMaid Cabinetry. However, many companies do monitor reviews on our site.

 
×
You are reading about KraftMaid Cabinetry.
Filing a new complaint about
×