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  • Customers like
    • Warranty service1
  • Customers don't like
    • Quality of hardware in cabinetry1

  • May 18
  • Furniture and Decor
  • Baltimore, Maryland
  • Cabinets
  • 31
  • REVIEW RATING 5/5
KraftMaid Cabinetry - So many diffrent issues...
1 of 2

we had cabinets delivered damaged, broken and the customer service sucks. we have to delay our job three times now before of the damages to these cabinets. i would never recommend or use this brand again. they talk a good game but when is time to get the job done they suck. these are just two of the problems we had to deal with. and we are still waiting for the correction of these issues. we... Read more

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  • May 07
  • Building Products
  • Warren, Ohio
  • Cherry Cabinets
  • 52
  • REVIEW RATING 4/5

We ordered cabinets trough Home Depot in the fall of 2014. after they were installed I noticed the poor quality of the finish. There was dust and Fish-eyes in the finish of all of the top door panels. We called Home Depot and the KM REP came out and agreed that they were bad. We requested that the doors be inspected before shipping. We were told it would take 6 weeks. 10 weeks later (after the... Read more

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  • Apr 28
  • Furniture and Decor
  • Mission Viejo, California
  • Kitchen Cabinets
  • 70
  • REVIEW RATING 4/5

Bought from and installed by Home Depot (who doesn't stand behind their services either). After 6 years the cabinet frame literally started to fall apart and come off the wall. Said I overloaded it when all I had were the three shelves that came with the cabinet which were stocked with drinking glasses. They also said that the cabinet should have been anchored to a soffit or another cabinet... Read more

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  • Apr 09
  • Furniture and Decor
  • Cocoa, Florida
  • Kitchen Cabinets
  • 192
  • REVIEW RATING 5/5

KITCHEN CABINET ORDER $13,983.00 I first chose HD for our kitchen cabinet remodel project because of the convenience and competitive pricing they provided on what appeared to be quality cabinets. We shortly later found out that the lower prices meant poor customer service and poor quality cabinets. I met with the kitchen Designer Beth and planned our cabinet layout using Kraftmaid cabinets. Beth... Read more

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  • Apr 02
  • Building Products
  • Columbus, Michigan
  • Cocoa Glaze Cabinets
  • 183
  • REVIEW RATING 4/5

We ordered our cabinets in early February 2015. The 5th to be exact. We ordered our island cabinets in Saddle Finish (Maple) I am happy with them. We ordered our wall cabinets in Dove White with Cocoa Glaze. Kraftmaid shipped them without being glazed. We were promised we would have a Kraftmaid rep. do the glazing on site so there would be no need to return them. Now they are installed and it is... Read more

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  • Mar 03
  • Furniture and Decor
  • Cabinets
  • 213
  • REVIEW RATING 4/5

My cabinets have the appearance of being seconds. I brought them from Home Depot, they are Bisque color. When they arrived dirt, dust and fingerprints had been sealed under the top coat and were clearly visible. They were replaced with mismatched pieces also embedded with dirt, dust and fingerprints. I lost count of the exchange of pieces for more damaged and dirty pieces. The screw on one... Read more

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  • Feb 14
  • Furniture and Decor
  • Cabinets
  • 147
  • REVIEW RATING 4/5

the top shelf of the lazy susan fell to the bottom, and trim on front of both shelves came loose. This was due to fact that staples used to fasten trim were too short. I was able to repair both of these problems but feel that the top shelf needs more support than just (1) set screw. Staples used to staple trim on front of shelves need to be longer to hold trim on. I am sure you will take ... Read more

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  • Feb 13
  • Furniture and Decor
  • Vero Beach, Florida
  • Kitchen Cabinets
  • 1
  • 1
  • 375
  • REVIEW RATING 5/5

We made the decision to remodel our kitchen with a new color introduced by Kraftmaid in April 2014-chai. We ordered them in late August 2014, cabinets delivered in late Sept. Our contractor began installing them and after a day we noticed that some of the doors and end pieces were a different color. At that point I had my contractor stop and we contacted our supplier. The rep was going to be in... Read more

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  • Oct 31, 2014
  • Furniture and Decor
  • Atlanta, Georgia
  • Cabinets
  • 442
  • REVIEW RATING 4/5

Cabinets have stood up ok for the past seventeen years, but the hardware, particularly the plastic tabs that hold up the shelving began failing after a few years. Tabs broke and shelves crashed down under very little weight. Even a slight bump from an item in the cabinet could break a tab and cause the shelf to fall. These tabs are not under warranty so we paid a company to come out and replace... Read more

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  • Sep 14, 2014
  • Furniture and Decor
  • Carlsbad, California
  • Kitchen Cabinets
  • 619
  • REVIEW RATING 5/5

I purchased Kraftmaid cabinets in a bisque glaze for my kitchen remodel in 2003. The finish was done so poorly that the rep had all drawer and door fronts reordered. The 2nd batch was the same as the first so he reoredered them a second time. That batch was no different. So after 6 months of this they sent them to a furniture refinisher but had me sign that I wouldn't ever complain again. BIG... Read more

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