KraftMaid Cabinetry Complaints and Reviews

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KraftMaid Cabinetry
Main address: P.O. Box 1055 15535 South State Ave. 44062 440/632-5 Middlefield OH
1-888-562-7744, , http://www.kraftmaid.com/footer/contactus/cabinets/contactus.aspx
  • 87+1 mobile complaints
  • $200K claimed losses
  • $2.2K average
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  • Oct 31
  • Furniture and Decor
  • Atlanta, Georgia
  • Cabinets
  • 86

Cabinets have stood up ok for the past seventeen years, but the hardware, particularly the plastic tabs that hold up the shelving began failing after a few years. Tabs broke and shelves crashed down under very little weight. Even a slight bump from an item in the cabinet could break a tab and cause the shelf to fall. These tabs are not under warranty so we paid a company to come out and replace... Read more

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  • Sep 14
  • Furniture and Decor
  • Carlsbad, California
  • Kitchen Cabinets
  • 308

I purchased Kraftmaid cabinets in a bisque glaze for my kitchen remodel in 2003. The finish was done so poorly that the rep had all drawer and door fronts reordered. The 2nd batch was the same as the first so he reoredered them a second time. That batch was no different. So after 6 months of this they sent them to a furniture refinisher but had me sign that I wouldn't ever complain again. BIG... Read more

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  • Jul 19
  • Furniture and Decor
  • Riverview, Florida
  • Faulty Closet Shelves
  • 1
  • 1
  • 398

We recently had a new kitchen installed by Lowes and purchased KraftMaid cabinetry. There have been some cosmetic issues with doors but are being taken of (we hope - still waiting for replacements). Problem is with the pantry closet shelves. They are held in place only by these clear plastic clips. Once installed I starting refilling my pantry. I added two cake mix boxes, 1 bottle of olive oil, 2... Read more

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  • Jul 19
  • Furniture and Decor
  • Low Quality Cabinets
  • 320

We purchased $10K worth of Kraftmaid cabinets from our local Lowes 1.5 years ago. We have had nothing but issues with these cabinets and the customer service. Our initial shipment arrived with the base corner cabinet packaged with loose hardware -- screws, washers, etc. that had completely ruined our ordered painted finish. We called Kraftmaid and were told that is why they included a paint... Read more

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  • Jun 30
  • Furniture and Decor
  • Ashburn, Virginia
  • Kitchen Cabinets
  • 173

I will never buy Kraftmaid again......when I had an issue with some shelves I learned how much the company cares about it's customers and the answer to that is none. They would not/could not deal directly with me and so when I went through home depot, I had 100 problems beginning with the fact that Kraftmaid delivered the wrong parts for my cabinet. Still have not gotten this resolved and it has... Read more

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  • Jun 14
  • Building Products
  • El Paso, Texas
  • Kraft Maid Cabinetry
  • 179

My Kraftmaid cabinets are 10 years old. They have fallen down been rehung and are now literally coming apart at the seams. They are not guaranteed for life like they say. I just noticed the laundry room cabinets are falling too. Customer service is horrible. They take no responsibility for anything. I found a cabinet man in town who could put it back together thank goodness. The cabinets never... Read more

Was this review helpful? 0 0

Cabinets assembled together without good quality and engineering principles. Drawer runner rail secured with only one screw, two screw need to be tight to ensure that the rail runner bracket will not rotate under load. Customer service not experience in technical area at all. Add comment

     

  • Feb 27
  • Home Construction and Repair
  • Germantown, Tennessee
  • Kraftmaid Cabinets
  • 1
  • 1
  • 186

I have purchased my home last July. The homeowners before me had refinished the kitchen in 2008 and had puchased kraftmaid cabinets. Well toe have the cabinet doors are bubbling out. The doors are the furthest from the stove so it's not from heat related. One of the end cabinets backing is coming off and the trim on the top came off as well. I have no kids and the cabinets are gently used. I... Read more

Was this review helpful? 9 4

     

  • Jan 21
  • Furniture and Decor
  • Chicago, Illinois
  • Bad Cabinets
  • 234

I ordered a new cabinets in November 2013 started getting them installed in December 3. 2 drawers would not close right, they installed 2 different brackets. Huge scar on maple door front, at eye level. Ordered decorative glass for cabinets, the soldering was AWFUL on the front of the glass. It was raised and sloppy. The nice shelves I was supposed to get for the interior of the glass cabinets... Read more

Was this review helpful? 1 1

     

  • Dec 03, 2013
  • Building Products
  • Product Quality
  • 3
  • 3
  • 323

I recently purchased a whole new set of high-end Kraftsmaid kitchen cabinets from Lowes. The quality of the workmanship was sub par. The cabinet doors were hung with three different types of hinges instead of one type. The people who hung the cabinets must of been drunk or having a contest to see who could hang the the most crooked doors and not get caught. The installer had to literally ***... Read more

Was this review helpful? 3 3
 
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