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Large custom home with custom Kraftmaid cabinets. Poor quality, many cracked wood frames, two different colors inside cabinets, several scratched or damaged doors. Salesman could not handle custom order and did not know what extras should be included in order. Overall very poor product and we will never buy from them again. Although they did replace damaged items it was still very disappointing. From a builders standpoint the construction and quality control of the boxes was poor, glue not in joints, stripped screw holes and many frame cracks where hinge screw goes into frame. Inside shelves chipped at edges and on the white cabinets there are two colors of white shelves. As I said never again.

Good luck with your project!

Vector Development

Monetary Loss: $30.

Location: Prescott, Arizona

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Guest

I love my Kraftmaid cabinets-would definately buy again. My Home Depot designer was awesome

Guest

Why should the sales reps care about the quality issues when they can hide behind Kraftmaid's new service techs, while they make believe they are working on marketing the product. If you didn't see the problem just take your check look the other way and let the service guy take the heat, over and over again.

Meanwhile Kraftmaid's commitment to quality control at their manufacturing facility seems to be none existent and the customer has to bear the burden when their projects are held up.

These products are delivered to the consumer with the same defects and damages time after time. In the end it's not about getting what you paid for but more like begging for what you paid for.

Guest

Silly builder, Kraftmaid puts their focus and dollars into marketing, NOT QUALITY... very poor Craftsmanship, the worst of it is the warranty is a nightmare to deal with and the best is yet to come...

the reps that rep this company stand by the companys mistakes and lack of quality control... You are fighting a losing battle.

Guest

Silly Builder, Kraftmaid puts their money into the marketing NOT THE ACTUAL PRODUCT Everyone knows that in the building industry!

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